Program Manager, Professional Services - East

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

Work is being redesigned, and Airtable is built for that moment: the same platform humans run their most critical workflows on is where agents now operate alongside them. Professional Services is where that redesign happens.

The Technical Project Manager runs delivery on our most complex engagements. This is not a coordination role; it's a technical delivery lead position with accountability across an Airtable PS team, external development partners, and enterprise customer stakeholders, all moving toward shared milestones across different cadences, compliance requirements, and organizational dynamics. You sequence the work, hold the relationships, and make real-time decisions when plans meet reality.

• Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond.
• Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
• Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
• Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs.
• Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it.
• Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication. You don't just manage teams using AI; you use it yourself.
• Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process when the engagement evolves beyond the original SOW.
• Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands, and shift the model when reality requires it.
• Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority.
• Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments.
• Keep executive stakeholders accurately informed without requiring them to understand the technical details.
• Work directly in Airtable as an operational tool; hands-on platform fluency is required.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is: $179,500—$221,500 USD

For all other work locations (including remote), the on-target earnings range for this role is: $162,000—$199,800 USD

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