Executive Operations - R&D

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

The Executive Operations partner will work closely with leaders within the Engineering, Product Design, Product Management, and Data (R&D) organization. This person will be responsible for ensuring the leaders' operations run smoothly and that the team has strong practices in coordination, execution, communication, and alignment.

This role serves as the primary partner to 2-3 leaders within the R&D organization. You will be in a key partnership position, helping drive Gusto's growth and scale by leveraging AI to accelerate that work. You will also be a part of the R&D Executive Operations community and report directly to the lead R&D Executive Operations partner.

• Expert of ceremonies: Strategically partner to prioritize and coordinate the leader’s time. Make sure it aligns with the department's priorities and creates a system of accountability so the time allocation can evolve as needed. The leader’s time should be prioritized intentionally and deliberately. Ideally, proactively, not reactively. Responsibilities include calendar management, including all internal and external meetings.
• Meeting enabler: Organize, attend, and track minutes and action items, with an eye toward making every interaction productive and enjoyable. The magic here is in ensuring the right set of follow-up actions is taken, not all of them, and having the relationships in place to follow up with the stakeholders 1-1 if necessary.
• Special projects: Apply AI-driven research, analysis, presentation preparation, and cross-functional company programs. These projects should be executed by leveraging AI and ensuring a high-quality bar. The goal is not for them to take up a large percentage of your time.
• Project management: Keep multiple teams and projects on track in parallel. Gusto is a 2,000+-person organization, and the way we plan and organize cross-functional work involves lots of moving parts at times. You will be a key enabler of things moving smoothly, or recognizing when they’re not and making changes to make it smoother.
• Gifted communicator: Represents the leaders well through phone, email, and chat with various internal and external stakeholders.
• Culture carrier and community builder: Embody Gusto Values while planning team off-sites, team-building events, and connecting the dots between different parts of the Gusto organization.
• Relationship builder: You’ll be getting to know hundreds of Gusties across the organization, as well as many external individuals. Creating meaningful and memorable interactions should be natural to you and something that is a source of excitement.
• Travel planner: Flights, hotels, transportation, dining, etc.

Our cash compensation amount for this role is $102,555 to $126,485 in Denver & most major metro locations, and $123,830 to $152,724 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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