Technical Account Manager

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

Airtable's TAM function owns the persistent technical relationship with our Premium Support customers. You serve as the architectural authority for how these customers build, deploy, and scale on Airtable's platform, from schema design and automation architecture to Field Agents, Omni, and MCP connectivity. The problems you work on aren't tickets. They're structural: how a customer's environment is built, whether it will hold up as they grow, and what they should do next.

• Own a portfolio of strategic customers as their dedicated technical advisor. You'll build deep understanding of their workflows, connected systems, and business objectives, and translate that into architectural guidance that scales with their teams.
• Lead implementation reviews, base audits, and technical health assessments. You'll evaluate schema design, automation architecture, integration patterns, and agent configurations, and provide proactive recommendations before problems surface.
• Guide customers through the full capability of Airtable as a platform: automations, interfaces, Field Agents, Omni, MCP, and the connected data structures that make intelligent workflows perform at scale. You meet customers where they are technically and help them take the next step.
• Engage directly during critical customer moments, from initial onboarding through escalation resolution. You diagnose root cause, propose structural remediation, and own the outcome.
• Partner with Product, Engineering, and Support to surface patterns from the field. What's breaking, what's confusing, what's limiting customers from realizing value. You close the feedback loop between what customers need and what the platform delivers.
• Contribute to the frameworks and playbooks that enable Premium Support to scale: technical health scoring, engagement cadence models, onboarding standards, and AI adoption sequencing.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is: $170,000—$221,500 USD

For all other work locations (including remote), the on-target earnings range for this role is: $153,000—$199,800 USD

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