Manager of Commercial Partnerships, Robotics

As the Manager of Commercial Partnerships, you will be the owner of the end-to-end success of our Workplace & Industrial data collection program across Mexico. This is a high-impact role where you are responsible for the strategic output of our regional partners. You will oversee a dedicated support team and manage the full lifecycle of our Workplace and Industrial partnerships—from sourcing and onboarding to ensuring each site hits its critical data collection targets.

You are a "Builder-Operator." You enjoy the challenge of scaling a technical program in a dynamic market like Mexico. You are as comfortable analyzing a data-integrity spreadsheet as you are walking a factory floor or coaching your team through a difficult hardware deployment.

• Program Ownership: Define and hit the North Star metrics for the Mexico region: data volume, data quality, and hardware uptime across all partner sites.
• Team Leadership: Hire, train, and manage a team of Field Operations Specialists. You will define their schedules, set performance KPIs, and ensure they provide technical support to our Workplace & Industrial business partners.
• Strategic Partner Management: Act as the senior point of contact for our industrial partners. You will source new partnerships, oversee hardware deployment and replacement, and ensure long-term site production and retention.
• Cross-Functional Liaison: Act as the primary link between the Mexico field operations and the HQ Engineering/Product teams, providing data-driven insights to improve hardware reliability.
• Data Output Accountability: Own the data collection output for Workplaces across Mexico. You are responsible for ensuring that all sites are hitting their weekly collection targets and that the data being uploaded is high-quality and customer-ready.
• Regional Travel & Oversight: Coordinate and participate in travel to partner sites across Mexico City and other states to onboard partners, audit operations, lead complex deployments, and maintain high-level partner relationships.

Education & Experience

Business Development & Partner Management

Operations & Strategy

Leadership & Communication

Language Proficiency: Strong professional communication skills in both English and Spanish to seamlessly bridge the gap between local Mexican partners and HQ Engineering/Product teams.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

• Professional Background: 5+ years of proven experience in operations, business development, or program management within fast-paced, dynamic environments.
• Education: Bachelor’s degree in Business Administration, Logistics, Industrial Engineering, or related fields (open to both technical and non-technical degrees).
• External-Facing Success: Demonstrated track record of success in client-facing roles (Business Development, Sales, Partnerships) with exceptional client management and interpersonal skills.

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

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